- Location:
- Portsmouth (PO6) jobs Map
- Salary:
- £27,500 - £30,000
- Date posted:
- 13/10/2010 15:46
- Job type:
- Permanent jobs
- Company:
- Web Recruit Ltd
- Contact:
- Candidate Services
- Ref:
- Totaljobs/INCCSA1011/IG
- Job ID:
- 48774178
Customer Service Administration Manager
Portsmouth, Hampshire
£27,500 - £30,000 Plus 10% Bonus, Cash Plan Healthcare Scheme, Cash Plan Pension Scheme, 22 Days' Holiday, Discount on Cars and Parts
Our client is the UK's largest independent leasing and fleet management company, with more than 50 years' experience in the automotive industry. They are now looking for a Customer Service Administration Manager to join their team.
This is the ideal role for someone with management experience, gained within a contact, call centre or administration environment.
As a Customer Service Administration Manager, you will be responsible for leading and supporting a mid week, twilight and weekend processing team.
You will drive and deliver exceptional business performance through strong leadership and performance management, ensuring that service level agreements and group targets are achieved.
Specifically, you will focus on supporting, motivating and developing your teams of multi-functioning administrators, to meet and exceed organisational goals through the delivery of high quality, responsive and consistent professional service to internal and external customers.
Your duties will include:
- Continuously reviewing processes to improve efficiency and reduce costs
- Recruiting, training, coaching, developing and managing team members
- Leading and supporting team members in the delivery of quality service to customers
- Fostering and leading teamwork through personal examples and team briefs
- Building motivation and positive morale in the team
To be considered for the role of Customer Service Administration Manager, you must have management experience gained within a contact centre, call centre or administration environment.
Additionally, you will possess excellent communication and organisational skills coupled with a resourceful leadership style.
The successful candidate will work 37.5 hours, 4 days a week (Friday, Saturday, Sunday and Monday).
To apply for the role of Customer Service Administration Manager, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Customer Service Administration Manager, Customer Service Administration, Customer Service Manager, Customer Service Administration Team Leader, Customer Service, Customer Support Administration Manager, Customer Service Administration Supervisor, Administration, Administration Manager.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
Portsmouth, Hampshire
£27,500 - £30,000 Plus 10% Bonus, Cash Plan Healthcare Scheme, Cash Plan Pension Scheme, 22 Days' Holiday, Discount on Cars and Parts
Our client is the UK's largest independent leasing and fleet management company, with more than 50 years' experience in the automotive industry. They are now looking for a Customer Service Administration Manager to join their team.
This is the ideal role for someone with management experience, gained within a contact, call centre or administration environment.
As a Customer Service Administration Manager, you will be responsible for leading and supporting a mid week, twilight and weekend processing team.
You will drive and deliver exceptional business performance through strong leadership and performance management, ensuring that service level agreements and group targets are achieved.
Specifically, you will focus on supporting, motivating and developing your teams of multi-functioning administrators, to meet and exceed organisational goals through the delivery of high quality, responsive and consistent professional service to internal and external customers.
Your duties will include:
- Continuously reviewing processes to improve efficiency and reduce costs
- Recruiting, training, coaching, developing and managing team members
- Leading and supporting team members in the delivery of quality service to customers
- Fostering and leading teamwork through personal examples and team briefs
- Building motivation and positive morale in the team
To be considered for the role of Customer Service Administration Manager, you must have management experience gained within a contact centre, call centre or administration environment.
Additionally, you will possess excellent communication and organisational skills coupled with a resourceful leadership style.
The successful candidate will work 37.5 hours, 4 days a week (Friday, Saturday, Sunday and Monday).
To apply for the role of Customer Service Administration Manager, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Customer Service Administration Manager, Customer Service Administration, Customer Service Manager, Customer Service Administration Team Leader, Customer Service, Customer Support Administration Manager, Customer Service Administration Supervisor, Administration, Administration Manager.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
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